Frequently Asked Questions

Everything you need to know about your Wally shopping experience.

What is Wally's return policy?

We offer a 30-day hassle-free return policy for all unworn items in their original packaging with tags attached. Simply initiate your return through our online portal.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 7-14 business days.

How do I find my correct size?

Every product page features a detailed sizing guide and 'Fit Finder' tool. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, at Wally, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email with a tracking number and a link to our live tracking page to monitor your delivery progress.